Worst. Airline. Service. Ever.
Call this the flight from Hell. You think that the wait through the grope and body search is bad at TSA stops in the U.S. You think that lost luggage is bad. You think that sitting on the tarmac for three hours is bad. From Fox News:
Hundreds of passengers traveling from India to Britain were stranded for six hours in Vienna when their Comtel Air flight stopped for fuel on Tuesday. The charter service asked them to kick in more than $31,000 to fund the rest of the flight to Birmingham, England.
The situation may represent a new low in customer care in an era when flyers are seeing long lines, long waits and few perks. Britain’s Channel 4 news broadcast video showing a Comtel cabin crew member telling passengers: “We need some money to pay the fuel, to pay the airport, to pay everything we need. If you want to go to Birmingham, you have to pay.”
Some passengers said they were sent off the plane to cash machines in Vienna to raise the money.
And you thought the only pirates around were attacking boats in the waters off-of the African coast!
How could an airline not know in advance the costs of the route they were hired to fly and charge — before hand — accordingly?
And, if they had any integrity at all, and they screwed-up on those costs, they should have eaten the loss to preserve their integrity. Or, maybe, this airline doesn’t have any reputation to preserve.
5 Responses to “Worst. Airline. Service. Ever.”
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on 18 Nov 2011 at 2:41 pm # Sigivald
Tiny airline, with two jets, that just started passenger service, branching out from “executive transport”.
Looks like they’re simply going to go bankrupt, and this is the sign.
Wouldn’t be surprised if someone (in the company) had siphoned off their cash and ran, say.
on 18 Nov 2011 at 3:26 pm # AZRon
It seems that the airline adopted the fiscal policy of a Democrat Congress that has spent us into oblivion.
Hey, don’t worry, we just need a small cash advance to fly you into Utopia International Airport. After all, it’s for the kids.
on 18 Nov 2011 at 5:30 pm # Henry
That story was going to be in Atlas Shrugged, but she dropped it at the last minute.
on 18 Nov 2011 at 9:46 pm # Mike
I had that happen with a charter bus on a boy scout trip once.
on 21 Nov 2011 at 10:22 am # dustydog
What’s wrong with exorting money from customers? That is the libertarian way. What, you want rules that prevent businesses from behaving unscrupulously?
A business is only going to screw their customers when it makes business sense to do so. Law after law is passed because somebody was treated unfairly. Either you believe that the invisible hand of capitalism is sufficient or you don’t.